The next issue in our review of the MFT Complaint concerns the State Board allegation that the MFT fails to maintain adequate records to document how much consumers have paid and that the proper amounts were deposited to trust. In subsequent sections of the Complaint, the State Board asserts that the MFT in some instances
Recordkeeping
The MFT Complaint: No Seller Records
This post will look at the first allegation made by the Missouri State Board of Embalmers and Funeral Directors against the Missouri Funeral Trust: MFT does not create or maintain any records of its activities as a preneed seller. In subsequent paragraphs of the Complaint, the State Board will also challenge the adequacy of those…
The Proceeding against The Missouri Funeral Trust: The Long Build Up
We start our review of the case against the Missouri Funeral Trust with the procedural issues raised in the State Board’s Complaint and MFT’s Answer. From the Answer, we learn that the preneed financial examination was initiated on January 20, 2011. But, it was almost three years before an examination report was sent by…
Missouri’s Longest Preneed Audit: Continued until October
After five months of trading Complaints and Answers, the Missouri State Board of Embalmers and Funeral Directors and the Missouri Funeral Trust have been assigned an October hearing date before the Administrative Hearing Commission. The dispute between the State Board and the MFDEA’s master trust program has been waging for years over issues such as…
Missouri Exam Documents: Trustee Records
In a prior post, we listed the records sought by the Missouri State Board of Embalmers and Funeral Directors when an examination is scheduled against a preneed seller. In this post we will look at the five bullet points that involve the preneed trustee:
- A current statement from your state or federally chartered financial institution/s
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Missouri Seller Records: Avoiding the next Polley
Prosecutors and investigators have commented to our office about how difficult it can be to prove preneed fraud. They won’t know whether the consumer has been harmed until the death of the contract beneficiary, and then whether the funeral is provided. In Missouri, prosecuting a bad apple funeral director got much easier as of January…
Missouri Preneed Seller Records: More Than Adequate
The final section of the Missouri preneed seller record rule will likely draw criticism from the industry:
The standards set forth in this rule are stated only as minimum standards. Each seller may maintain any records in addition to those set forth in this rule. In addition, if the board determines that it is unable…
Missouri Preneed Seller Records: Format of Records
The next section of the Missouri preneed records rule provides the funeral home latitude to maintain records in either a hard paper copy or an electronic format, but so long as the records are provided to the State Board in a timely manner:
All records required to be maintained by a seller may be maintained…
Missouri Preneed Seller Records: Communications
Missouri’s preneed seller records proposal would require preneed sellers to retain all communications that relate to their preneed contracts:
Any written (including electronic) communications between the seller and any preneed agent, provider, trustee, investment advisor, insurance company, purchaser and/or beneficiary of the preneed contract and any other person related to preneed contracts and the funding…
Missouri Preneed Seller Records: Existing Insurance Policies
We anticipate that the following section of the Missouri record keeping proposal is directed at the situation where consumers assign an existing insurance policy to the funeral home:
All information obtained or possessed by the seller related to any insurance policy used to fund any preneed contract that may include, but not be limited to…