“Nitpicking” was one of the terms frequently used by Missouri funeral directors when referencing their preneed exam exceptions report. (Other descriptions are not appropriate for print.) The initial exam guideline provided no guidance to examiners for prioritizing problems found in preneed contracts and records. It was common to see exception reports with dozens, even hundreds,
Preneed
Missouri Preneed Exams: Examiner Desk Top Reviews
By Bill Stalter on
Posted in Exams/audits, Missouri - SB1
The Missouri State Board’s proposed exam handbook would have examiners perform more of their review before an onsite visit is scheduled at the funeral home. By performing a desk top review, the examiner would be better prepared when visiting the funeral home. This should expedite the examination process. There would be four stages to…
Missouri Preneed Exam Procedures: New Receipt and Transmission Records
By Bill Stalter on
Missouri’s pending preneed exam handbook will establish a new record keeping requirement for the state’s preneed sellers: monthly records of consumer payment receipts and the transmission of those funds to the preneed funding agent. Seller record keeping proposals are not new to the Board. (Missouri Seller Records: The State Board Proposal) The Board’s…
Missouri’s Preneed Exam Handbook: How to Spot the Cheaters
By Bill Stalter on
Posted in Exams/audits, Missouri - SB1
The Missouri State Board’s proposed exam handbook places a new emphasis on tracking consumer payments to funeral homes. There are two elements to the Board’s strategy: confirming the consumer’s funds make it to the appropriate funding agent, and that those funds are remitted to that funding agent within the time periods required by Chapter 436. …
Missouri’s Next Preneed Exam Manual: Start Following the Money
By Bill Stalter on
The Missouri State Board of Embalmers and Funeral Directors introduced a new preneed examination handbook at its October meeting. (Click the following hyperlink to access the preneed handbook.) The proposed handbook would change the emphasis of the preneed exams from contract and recordkeeping compliance to tracking consumer funds paid to the funeral home.
For…
New York Times: What if I Move or Die Away from Home?
By Bill Stalter on
This section of the New York Time’s funeral planning article attempts to address two separate issues. The issue of what happens when the consumer moves away is one of portability and whether the preneed contract can be transferred to a new funeral home. As we discussed in our first post on the Times article, certain…
NY Times: But Mom said everything was taken care of
By Bill Stalter on
We’re back to that recent New York Times article about funeral planning. The reporter offers spot on advice about the ‘gaps’ of preneed arrangements. A surviving parent will frequently advise adult children that they need not worry about his (or her) funeral because they have purchased a preneed contract. As the article suggests, adult children…
New York Times: How to Plan Your Own Funeral
By Bill Stalter on
Earlier this year, the New York Times ran a story that on funeral planning that raised several valid issues and recommendations. We will use the next few blog posts to explore certain issues and recommendations in greater detail. With this post we will start with the article’s discussion of prepaying for a preneed contract, and…
The Missouri State Board: But Will the Division Change its Ways?
By Bill Stalter on
Posted in Exams/audits, Missouri - SB1
The rift between the Missouri State Board of Embalmers and Funeral Directors and their Executive Director culminated in her resignation effective June 30th. Over the course of the past several years, the State Board drew the ire of the industry in a number of ways. The staff implemented regulation proposals before they were…
Missouri Preneed Exam Procedures: Industry Expertise
By Bill Stalter on
Our first recommendation to the Missouri State Board of Embalmers and Funeral Directors is that they assume, and maintain, control over the preneed examination procedures. The exam procedures implemented two years ago were never submitted to the Board for review and approval. Accordingly, the examination procedures handbook should remind the staff that any change made…